CommChoice has been working with Vonex for over a decade supplying second to none business
phone solutions that are affordable, scalable and feature-rich.

Features

The Attendant that knows where to send your calls when they come in, what to do when they
aren’t being answered quickly and makes sure your company never misses an opportunity.

Also known as your new digital receptionist it can announce a company’s name, followed by
a selection of dialling options.

The Attendant that knows where to send your calls when they come in, what to do when they aren’t being answered quickly and makes sure your company never misses an opportunity.

Also known as your new digital receptionist it can announce a company’s name, followed by a selection of dialling options.

Voicemail, its great but not if you can’t get back to your desk phone to check it.

Those days are over with this feature. Voicemails are now sent straight away to
your email when they are left, and you can listen anywhere.

Voicemail, its great but not if you can’t get back to your desk phone to check it.

Those days are over with this feature. Voicemails are now sent straight away to your email when they are left, and you can listen anywhere.

Hunt groups are used to ring multiple extensions in order to find someone who can take a call.
Practically any number of people in your organisation would experience their phones ringing
simultaneously and the first to answer can take the call and assist the caller. 

Hunt groups are used to ring multiple extensions in order to find someone who can take a call.
Practically any number of people in your organisation would experience their phones ringing simultaneously and the first to answer can take the call and assist the caller. 

Engage with your customers better whilst they wait for their call to be answered; play music or promote what you do.

Call queue does the juggling of multiple calls coming in at the same time for you all
whilst keeping your customers entertained with music and pre-recorded messages whilst they wait.

It can even give a customer the power to have their call returned once a line in your team becomes available. 

Say you have a division in your business you would like a customer to specifically reach;
let’s say your sales team. In this instance, upon selecting a prompt for this division,
or dialling a specific sales contacts phone number customers are placed inside a queue,
allowing specific colleagues to deal with incoming calls without losing other
customers to busy signals or unanswered phones. 

Call queue does the juggling of multiple calls coming in at the same time for you all whilst keeping your customers entertained with music and pre-recorded messages whilst they wait.

It can even give a customer the power to have their call returned once a line in your team becomes available. 

Say you have a division in your business you would like a customer to specifically reach; let’s say your sales team. In this instance, upon selecting a prompt for this division, or dialling a specific sales contacts phone number customers are placed inside a queue, allowing specific colleagues to deal with incoming calls without losing other customers to busy signals or unanswered phones. 

In the office or out, automatically add a fixed line number to your
mobile device so you can both make and receive calls to that
number wherever your business takes you.

In the office or out, automatically add a fixed line number to your mobile device so you can both make and receive calls to that number wherever your business takes you.



On a call and need to switch from one phone device to another without disrupting the conversation?

Too easy, with ONdesk you can take that call from your desk to your mobile in seconds
and continue your conversion on the go. 



On a call and need to switch from one phone device to another without disrupting the conversation?

Too easy, with ONdesk you can take that call from your desk to your mobile in seconds and continue your conversion on the go. 

Collaborate better, be joined by up to 1,000 people on a call with a dedicated number. 

Critical Information Summary

Information about the service

This is an IP Voice service which requires the outright purchase of approved IP handsets from Vonex or an Authorized Vonex Dealer. Plan/Access fees are charged in advance on sign up, your monthly email bill is issued on the anniversary of activation. Direct debit is mandatory, this can be via credit card or bank account, with payments deducted 4 days after your email bill is issued. • An internet connection is required for use of Vonex IP Voice services, the quality of service may be affected by the Internet connection, firewall and other matters outside of the control of Vonex. • Whilst calls to 000 can be made, the Vonex IP Voice service cannot be relied upon as an emergency service. Calls to 1900, back to base alarms, fax services, and EFTPOS systems cannot be used with Vonex IP Voice. • Only Vonex approved and supplied handsets (locked to Vonex) may be connected to the Vonex service. • The main PSTN number may be ported to Vonex, a one off porting charge of $30 per number or $130 per 100 number India range will apply. PLUS a monthly number hosting fee of $55 per 100 Indial number range. Your former carrier may also charge a ‘porting out’ fee. • This service is available for business customers with a valid ABN. • Not available for commercial or non standard business use, i.e. telemarketers or call centre.

Uptime Guarantee: This applies if you have connected your service according to Vonex’s minimum recommendations, which is with Quality Assured equipment (as shown on our hardware price list), a dedicated DSL2+(minimum) connection for the IP traffic and our hosted IPBX configured by our in-house team. The amount of downtime during a calendar month will be determined by our pline IPBX provider and does not include any scheduled maintenance or upgrade outages. If this is more than 0.001%, on application, we will credit you double the value of the time that was down dependent on the plan that you are on at the time of the outage. If your internet connection or local power supply is at fault this does not qualify. • Offer subject to the Vonex fair use policy, for full details visit vonex.com.au.</p.

Information about pricing

A connection fee of $39 per handset applies, unless a 24 month contract is agreed to. The minimum monthly amount payable is $14.94 per month per handset. If a 24 month contract is agreed to the $39 connection fee is waived and the total minimum charge per handset will be $358.80. If the phones are disconnected before the 24 month term expires, the early termination free is equal to the number of months remaining times $14.95 times the number of handsets. The price for making a 2 minute standard call to mobiles is 30c. International calls are charged in 1 minute blocks. For a full list of international call rate visit vonex.com.au. Vonex has a number of ‘blacklisted’ countries that are not accessible due to known fraudulent call activity on IP phone lines, please check the full international list on the website for details.

Critical Information Summary

Information about the service

This is an IP Voice service which requires the outright purchase of approved IP handsets from Vonex or an Authorized Vonex Dealer. Plan/Access fees are charged in advance on sign up, your monthly email bill is issued on the anniversary of activation. Direct debit is mandatory, this can be via credit card or bank account, with payments deducted 4 days after your email bill is issued. • An internet connection is required for use of Vonex IP Voice services, the quality of service may be affected by the Internet connection, firewall and other matters outside of the control of Vonex. • Whilst calls to 000 can be made, the Vonex IP Voice service cannot be relied upon as an emergency service. Calls to 1900, back to base alarms, fax services, and EFTPOS systems cannot be used with Vonex IP Voice. • Only Vonex approved and supplied handsets (locked to Vonex) may be connected to the Vonex service. • The main PSTN number may be ported to Vonex, a one off porting charge of $30 per number or $130 per 100 number India range will apply. PLUS a monthly number hosting fee of $55 per 100 Indial number range. Your former carrier may also charge a ‘porting out’ fee. • This service is available for business customers with a valid ABN. • Not available for commercial or non standard business use, i.e. telemarketers or call centre.

Uptime Guarantee: This applies if you have connected your service according to Vonex’s minimum recommendations, which is with Quality Assured equipment (as shown on our hardware price list), a dedicated DSL2+(minimum) connection for the IP traffic and our hosted IPBX configured by our in-house team. The amount of downtime during a calendar month will be determined by our pline IPBX provider and does not include any scheduled maintenance or upgrade outages. If this is more than 0.001%, on application, we will credit you double the value of the time that was down dependent on the plan that you are on at the time of the outage. If your internet connection or local power supply is at fault this does not qualify. • Offer subject to the Vonex fair use policy, for full details visit vonex.com.au.

Information about pricing

$100 Plan. The minimum monthly amount payable is $100 per month. A two minute standard national call is 10c. A two minute standard national mobile call is 32c. • $250 plan. The minimum monthly amount payable is $250 per month. A two minute standard national call is 9c. A two minute standard national mobile call is 30c. • $500 plan. The minimum monthly amount payable is $500 per month. A two minute standard national call is 8c. A two minute standard national mobile call is 28c. • $1,000 plan. The minimum monthly amount payable is $1,000 per month. A two minute standard national call is 7c. A two minute standard national mobile call is 26c. • If applicable, the monthly handset repayment amount for 24 months is added to the minimum monthly charge per handset. • For applications not on a 24 month contract a once off initial activation fee of $39 per handset applies. • For applications on a 24 month contract that are terminated before 24 months, the Early Termination Fee is equal to the minimum monthly charge times the number of months remaining. • International calls are charged in 1 minute blocks. • For full list of international call rates visit www.vonex.com.au. Vonex has a number of ‘blacklisted’ countries that are not accessible due to known fraudulent call activity on IP phone lines please check the full international list on the website for details.

Critical Information Summary

Information about the service

This is an IP Voice service which requires the outright purchase of approved IP handsets from Vonex or an Authorized Vonex Dealer. Plan/Access fees are charged in advance on sign up, your monthly email bill is issued on the anniversary of activation. Direct debit is mandatory, this can be via credit card or bank account, with payments deducted 4 days after your email bill is issued. An internet connection is required for use of VonexIP Voice services, the quality of service may be affected by the Internet connection, firewall and other matters outside of the control of Vonex. Whilst calls to 000 can be made, the Vonex IP Voice service cannot be relied upon as an emergency service.

Calls to 1900, back to base alarms, fax services, and EFTPOS systems cannot be used with Vonex IP Voice. Only Vonex approved and suppliedhandsets (locked to Vonex) may be connected to the Vonex service. The main PSTN number may be ported to Vonex, a one off porting charge of $30 per number or $130 per 100 number India range will apply. PLUS a monthly number hosting fee of $55 per 100 Indial number range. Your former carrier may also charge a ‘porting out’ fee. This service is available for business customers with a valid ABN. Not available for commercial or non standard business use, i.e. telemarketers or call centre.

Uptime Guarantee: This applies if you have connected your service according to Vonex’s minimum recommendations, which is with Quality Assuredequipment (as shown on our hardware price list), a dedicated DSL2+(minimum) connection for the IP traffic and our hosted IPBX configured by our in-house team. The amount of downtime during a calendar month will be determined by our pline IPBX provider and does not include anyscheduled maintenance or upgrade outages. If this is more than 0.001%, on application, we will credit you double the value of the time that was down dependent on the plan that you are on at the time of the outage. If your internet connection or local power supply is at fault this does notqualify. Offer subject to the Vonex fair use policy, for full details visit vonex.com.au.

Information about pricing

$100 Plan. The minimum monthly amount payable is $100 per month. A two minute standard national call is 10c. A two minute standard national mobile call is 32c. • $250 plan. The minimum monthly amount payable is $250 per month. A two minute standard national call is 9c. A two minute standard national mobile call is 30c. • $500 plan. The minimum monthly amount payable is $500 per month. A two minute standard national call is 8c. A two minute standard national mobile call is 28c. • $1,000 plan. The minimum monthly amount payable is $1,000 per month. A two minute standard national call is 7c. A two minute standard national mobile call is 26c. • If applicable, the monthly handset repayment amount for 24months is added to the minimum monthly charge per handset. • For applications not on a 24 month contract a once off initial activation fee of $39per handset applies. • For applications on a 24 month contract that are terminated before 24 months, the Early Termination Fee is equal to the minimum monthly charge times the number of months remaining. • International calls are charged in 1 minute blocks. • For full list of international call rates visit www.vonex.com.au. Vonex has a number of ‘blacklisted’ countries that are not accessible due to known fraudulent call activity on IP phone lines please check the full international list on the website for details.

Critical Information Summary

Information about the service
This is an IP based voice telephony service that is supplied over the internet. The Traveller requires software to be loaded to the customers computer or mobile device.

The internet service may be supplied by any service provider. Each extension requires a minimum bandwidth of 100kbps of uncongested upstream and downstream for optimal quality.
Call quality may be affected by the internet connection, firewall, hardware or other matters outside the control of Vonex. Whilst 000 calls can be made, the Vonex IP Service cannot be relied upon as an emergency service and neither can the location of the service be reliably identified from the data held in Vonex systems. Calls to 1900, back to base alarms, fax services and EFTPOS systems cannot be used with the voice IP Voice service. This plan is not available for telemarketing, call centre function or other similar uses.

Minimum term for the service is 36 months. Direct Debit is required before setup of the service. Vonex reserves the right to credit check customers before approval and acceptance of an application for new services. Direct debit payments of bills are deducted 4 days after your email bill is issued.

99.999% Uptime Guarantee: this applies if you have connected your service according to Vonex’s minimum recommendations, which is with quality assured equipment (as shown on our quality assured hardware list), a dedicated internet connection for the IP traffic and our Hosted PBX configured by our inhouse team. The amount of downtime during a calendar month will be determined by our upline PBX provider and does not include any scheduled maintenance our upgrade outages. If this is more than 0.001%, on application, we will credit you double the value of the time that was down dependent on the plan that you are on at the time of the outage. If your internet connection or local power supply is at fault this does not qualify.

Information about pricing
The monthly plan fees include: Vonex Phone Software, a phone number, all local/national/calls to Australian mobile calls, voice mail to email, programming of all standard features of our hosted PBX and one hunt group.

Minimum monthly cost of ONdesk Traveller $20,

Total minimum charge over contract term of 36 months for ONdesk Traveller-$720. Early Termination Fees (ETF); If you cancel the service before the end of the contract term of 36 months, a fee of 50% of the monthly plan times the remaining months of the contract will be payable to Vonex. At the end of 36 months, the Vonex monthly charges will continue at the same rate.

Additional charges; each additional hunt group/IVR $5 per month, complex programming (more than one IVR or Huntgroup) $10 per extension, Porting $30 per number or $130 per 100 indial range plus $55 per month hosting of a ported indial range. International calls are charged in 1 minute blocks. • Calls to 13/1300 25c per call. • International calls (top 25 destinations) 20c for 15 mins.

Critical Information Summary

Information about the service

This is an IP based voice telephony service that is supplied over a fixed broadband internet service and a wired ethernet port. It is required that handsets are supplied by Vonex via an Equipment Lease Agreement through Grenke (GC Leasing Sydney Pty Ltd ABN 27 615 226 045). The lease repayments are collected on behalf of the customer, included in the monthly plan from Vonex Telecom and paid to Grenke over the 36 month term. If the customer ceases to retain services with Vonex Telecom, the underwriter Grenke will commence a direct relationship with the customer for the Lease Agreement. See the Grenke Terms and Conditions for full details. The Equipment Lease Agreement forms part of the application process for the QBR promotional plans.

The internet service may be supplied by any service provider. Each handset extension requires a minimum bandwidth of 100kbps of uncongested upstream and downstream for optimal quality.

Call quality may be affected by the internet connection, firewall, hardware or other matters outside the control

of Vonex. Whilst 000 calls can be made, the Vonex IP Service cannot be relied upon as an emergency service and neither can the location of the service be reliably identified from the data held in Vonex systems. Calls to 1900, back to base alarms, fax services and EFTPOS systems cannot be used with the voice IP Voice service. This plan is not available for telemarketing, call centre function or other similar uses.

Minimum term for the service is 36 months. Direct Debit is required before shipment of phones. Vonex reserves the right to credit check customers before approval and acceptance of an application for new services. Direct debit payments of bills are deducted 4 days after your email bill is issued. The handsets remain the property of Grenke until the end of the lease term at which time ownership transfers to Vonex. Vonex will in turn assign ownership to active customers.

99.999% Uptime Guarantee: this applies if you have connected your service according to Vonex’s minimum recommendations, which is with quality assured equipment (as shown on our quality assured hardware list), a dedicated internet connection for the IP traffic and our Hosted PBX configured by our inhouse team. The amount of downtime during a calendar month will be determined by our upline PBX provider and does not include any scheduled maintenance our upgrade outages. If this is more than 0.001%, on application, we will credit you double the value of the time that was down dependent on the plan that you are on at the time of the outage. If your internet connection or local power supply is at fault this does not qualify.

Information about pricing

The monthly plan fees include: Grenke lease repayment, a phone number, all local/national/calls to Australian mobile calls, voice mail to email, programming of all standard features of our hosted PBX and one hunt group.

Minimum monthly cost of the ONdesk Business is $30.If the Vonex Phone mobile app is selected to couple with a handset, an additional $5 per month is charged commencing after 12 months of activation.

Total minimum charge over contract term of 36 months; ONdesk Business $30 =$1,080. Plus $120 for each Vonex Phone mobile app selected. Early Termination Fees (ETF); If you cancel the service before the end of the contract term of 36 months, a fee of 50% of the monthly rental times the remaining months of the contract will be payable to Vonex, plus the remaining payout of the Grenke equipment lease agreement will be payable to Grenke. At the end of 36 months, the Vonex monthly charges will continue at the same rate.

Additional charges; each additional hunt group/IVR $5 per month, complex programming (more than one IVR or Huntgroup) $10 per handset, Porting $30 per number or $130 per 100 indial range plus $55 per month hosting of a ported indial range. International calls are charged in 1 minute blocks. • Calls to 13/1300 25c per call. • International calls (top 25 destinations) 20c for 15 mins.

Critical Information Summary

Information about the service

This is an IP based voice telephony service that is supplied over a fixed broadband internet service and a wired ethernet port. It is required that handsets are supplied by Vonex via an Equipment Lease Agreement through Grenke (GC Leasing Sydney Pty Ltd ABN 27 615 226 045). The lease repayments are collected on behalf of the customer, included in the monthly plan from Vonex Telecom and paid to Grenke over the 36 month term. If the customer ceases to retain services with Vonex Telecom, the underwriter Grenke will commence a direct relationship with the customer for the Lease Agreement. See the Grenke Terms and Conditions for full details. The Equipment Lease Agreement forms part of the application process for the QBR promotional plans.

The internet service may be supplied by any service provider. Each handset extension requires a minimum bandwidth of 100kbps of uncongested upstream and downstream for optimal quality.

Call quality may be affected by the internet connection, firewall, hardware or other matters outside the control

of Vonex. Whilst 000 calls can be made, the Vonex IP Service cannot be relied upon as an emergency service and neither can the location of the service be reliably identified from the data held in Vonex systems. Calls to 1900, back to base alarms, fax services and EFTPOS systems cannot be used with the voice IP Voice service. This plan is not available for telemarketing, call centre function or other similar uses.

Minimum term for the service is 36 months. Direct Debit is required before shipment of phones. Vonex reserves the right to credit check customers before approval and acceptance of an application for new services. Direct debit payments of bills are deducted 4 days after your email bill is issued. The handsets remain the property of Grenke until the end of the lease term at which time ownership transfers to Vonex. Vonex will in turn assign ownership to active customers.

99.999% Uptime Guarantee: this applies if you have connected your service according to Vonex’s minimum recommendations, which is with quality assured equipment (as shown on our quality assured hardware list), a dedicated internet connection for the IP traffic and our Hosted PBX configured by our inhouse team. The amount of downtime during a calendar month will be determined by our upline PBX provider and does not include any scheduled maintenance our upgrade outages. If this is more than 0.001%, on application, we will credit you double the value of the time that was down dependent on the plan that you are on at the time of the outage. If your internet connection or local power supply is at fault this does not qualify.

Information about pricing

The monthly plan fees include: Grenke lease repayment, a phone number, all local/national/calls to Australian mobile calls, voice mail to email, programming of all standard features of our hosted PBX and one hunt group.

Minimum monthly cost of the ONdesk Executive is $40.If the Vonex Phone mobile app is selected to couple with a handset, an additional $5 per month is charged commencing after 12 months of activation.

Total minimum charge over contract term of 36 months; ONdeskExectuive $40 =$1440. Plus $120 for each Vonex Phone mobile app selected. Early Termination Fees (ETF); If you cancel the service before the end of the contract term of 36 months, a fee of 50% of the monthly rental times the remaining months of the contract will be payable to Vonex, plus the remaining payout of the Grenke equipment lease agreement will be payable to Grenke. At the end of 36 months, the Vonex monthly charges will continue at the same rate.

Additional charges; each additional hunt group/IVR $5 per month, complex programming (more than one IVR or Huntgroup) $10 per handset, Porting $30 per number or $130 per 100 indial range plus $55 per month hosting of a ported indial range. International calls are charged in 1 minute blocks. • Calls to 13/1300 25c per call. • International calls (top 25 destinations) 20c for 15 mins.

Critical Information Summary

Information about the service

This is an IP based voice telephony service that is supplied over a fixed broadband internet service and a wired ethernet port. It is required that handsets are supplied by Vonex via an Equipment Lease Agreement through Grenke (GC Leasing Sydney Pty Ltd ABN 27 615 226 045). The lease repayments are collected on behalf of the customer, included in the monthly plan from Vonex Telecom and paid to Grenke over the 36 month term. If the customer ceases to retain services with Vonex Telecom, the underwriter Grenke will commence a direct relationship with the customer for the Lease Agreement. See the Grenke Terms and Conditions for full details. The Equipment Lease Agreement forms part of the application process for the QBR promotional plans.

The internet service may be supplied by any service provider. Each handset extension requires a minimum bandwidth of 100kbps of uncongested upstream and downstream for optimal quality.

Call quality may be affected by the internet connection, firewall, hardware or other matters outside the control of Vonex. Whilst 000 calls can be made, the Vonex IP Service cannot be relied upon as an emergency service and neither can the location of the service be reliably identified from the data held in Vonex systems. Calls to 1900, back to base alarms, fax services and EFTPOS systems cannot be used with the voice IP Voice service. This plan is not available for telemarketing, call centre function or other similar uses.

Minimum term for the service is 36 months. Direct Debit is required before shipment of phones. Vonex reserves the right to credit check customers before approval and acceptance of an application for new services. Direct debit payments of bills are deducted 4 days after your email bill is issued. The handsets remain the property of Grenke until the end of the lease term at which time ownership transfers to Vonex. Vonex will in turn assign ownership to active customers.

99.999% Uptime Guarantee: this applies if you have connected your service according to Vonex’s minimum recommendations, which is with quality assured equipment (as shown on our quality assured hardware list), a dedicated internet connection for the IP traffic and our Hosted PBX configured by our inhouse team. The amount of downtime during a calendar month will be determined by our upline PBX provider and does not include any scheduled maintenance our upgrade outages. If this is more than 0.001%, on application, we will credit you double the value of the time that was down dependent on the plan that you are on at the time of the outage. If your internet connection or local power supply is at fault this does not qualify.

Information about pricing

The monthly plan fees include: Grenke lease repayment, a phone number, all local/national/calls to Australian mobile calls, voice mail to email, programming of all standard features of our hosted PBX and one hunt group.

Minimum monthly cost of the ONdesk Premium is $50.If the Vonex Phone mobile app is selected to couple with a handset, an additional $5 per month is charged commencing after 12 months of activation.

Total minimum charge over contract term of 36 months; ONdesk Premium $50 =$1,800. Plus $120 for each Vonex Phone mobile app selected. Early Termination Fees (ETF); If you cancel the service before the end of the contract term of 36 months, a fee of 50% of the monthly rental times the remaining months of the contract will be payable to Vonex, plus the remaining payout of the Grenke equipment lease agreement will be payable to Grenke. At the end of 36 months, the Vonex monthly charges will continue at the same rate.

Additional charges; each additional hunt group/IVR $5 per month, complex programming (more than one IVR or Huntgroup) $10 per handset, Porting $30 per number or $130 per 100 indial range plus $55 per month hosting of a ported indial range. International calls are charged in 1 minute blocks. • Calls to 13/1300 25c per call. • International calls (top 25 destinations) 20c for 15 mins.